Privacy Policy

Canary Inc. (including its subsidiaries and affiliated companies, hereinafter collectively referred to as “the Company”) recognizes the importance of personal information. In the operation of its websites (hereinafter “the Website”), web systems, and smartphone applications (the latter two hereinafter collectively referred to as “the Systems”), as well as other services, the Company has established, implemented, maintained, and continuously improved an internal organizational framework for the protection of personal information.

Please note that “the Website” refers to “corp.canary-app.jp” and includes various subdomains other than “corp.”

Policy

1. Collection of Personal InformationThe Company shall collect personal information (as defined in the Act on the Protection of Personal Information, hereinafter “Personal Information”) by lawful and appropriate means and shall not engage in any unauthorized collection.
2. Limitation of Purpose of UseExcept as otherwise required by law, the Company will notify and publicly disclose the purposes for which Personal Information is used, and will use such information only within the scope necessary to achieve those purposes. Measures will be taken to ensure that Personal Information is not handled beyond what is required to fulfill the stated purposes.
3. Establishment and Operation of an Internal Organizational Framework for Personal Information ProtectionThe Company shall establish internal policies and an organizational structure to regulate the handling of Personal Information and shall endeavor to protect it appropriately. Moreover, the Company will periodically review and continuously improve this internal framework.
4. Implementation of Security MeasuresThe Company will maintain Personal Information in an accurate and up-to-date state and implement corrective measures to prevent unauthorized access, loss, destruction, alteration, or leakage of such information.
5. Management of Personal Information Provided by ClientsPersonal Information entrusted by clients will be managed with strict care and used solely within the scope of the contractual purposes. The Company shall not provide or disclose such information to any third party beyond that scope.
6. Supervision of Outsourced ProcessingWhen outsourcing the processing of Personal Information, the Company will ensure proper oversight by entering into contracts that require the service providers to comply with the Company’s security standards for personal information protection.
7. Compliance with Laws and RegulationsThe Company is committed to protecting Personal Information by strictly adhering to the Act on the Protection of Personal Information, the guidelines issued by relevant government agencies, and other applicable laws and regulations.
8. Complaints and InquiriesThe Company has established a designated contact point to promptly, sincerely, and appropriately address any complaints or inquiries regarding the handling of Personal Information.

Effective Date: September 1, 2018

Last Updated: June 21, 2024

Canary Inc.

CEO, Hiroki Sasaki

For inquiries regarding our personal information protection practices, please contact our Personal Information Protection Office:

E-mail: info@canary-inc.jp

TEL: 03-6228-3414

FAX: 03-6228-3415

Privacy Policy Details

Based on our Personal Information Protection Policy, our Privacy Policy is set forth as follows:

1. Management and Designation of Personal Information Protection ManagerThe Company appoints an individual with responsibility and authority over the implementation and operation of Personal Information handling as the designated manager. Through education and audits led by this manager, the Company undertakes systematic measures to protect Personal Information.Personal Information Protection Manager:
   • Name: Ryota Takayama
   • Position: Head of Development
   • Contact: info@canary-inc.jp
2. Methods of Collection and Purposes for Using Personal InformationIn connection with its business operations, the Company may collect Personal Information from users, business partners (including real estate agencies), shareholders, job applicants, directors, employees, and retirees (collectively “Users”). The Company will use this information appropriately and carefully in accordance with internal regulations, solely for the purposes described below:
   • (a) Information Obtained from Users:
     • For the provision and management of our services (including Canary lead generation and Canary Cloud, hereinafter collectively “the Services”)
     • To inform users about their usage and operational status of the Services
     • To send notices regarding the Services and the Company
     • For the provision, management, and notification of Services, related products, events, campaigns, and marketing initiatives
     • For service improvements and the development of new offerings
     • To conduct surveys relating to the Services
     • To provide customized content tailored to users
     • To supply information about services, products, events, and campaigns offered by our partners
     • To respond to inquiries and requests
     • To generate statistical data on the usage and operation of the Services in a manner that does not personally identify individuals
     • For any other activities ancillary or related to the above

     The Company may supplement Personal Information with other data collected in connection with its business operations; however, Personal Information will not be used beyond the purposes originally specified.

   • (b) Information Obtained from Business Partners (including information regarding their employees, in the case of corporate entities):
     • For communications necessary to execute the Services, fulfill contractual obligations, and schedule appointments
     • For managing partner information
     • For the distribution of newsletters, surveys, and various notices
     • For the improvement of Services, development of new services, and for usage surveys, analyses, or marketing purposes
     • To respond to inquiries
   • (c) Information Obtained from Shareholders (including information regarding their employees, where applicable):
     • For the exercise of rights and fulfillment of obligations under the Companies Act
     • For maintaining shareholder records as required by law
     • For the implementation of initiatives aimed at fostering smooth relations between shareholders and the Company
   • (d) Information Obtained from Job Applicants:
     • For providing recruitment information, managing selection processes, and verifying application histories
     • For contacting applicants and responding to their inquiries
     • For informing applicants about recruitment-related events and seminars organized by the Company
   • (e) Personal Information of Directors and Employees:
     • For internal communications
     • For the payment of remuneration (including wages, bonuses, and allowances), as well as for human resources and labor management and the provision of employee benefits
     • For processing tax and social security matters
     • For health and safety management
   • (f) Information Regarding Retirees:
     • For necessary communications and for managing matters related to retirees
3. Provision of Personal Information to Third PartiesThe Company will not provide Personal Information entrusted to it to any third party, except in the following cases:
   • When consent has been obtained from the Users
   • When required by law
   • When necessary to protect an individual’s life, body, or property and obtaining consent is impractical
   • When required to promote public health or the sound growth of children and obtaining consent is impractical
   • When a government agency, local authority, or an entity entrusted by such bodies requests cooperation for the execution of legally defined duties, and obtaining consent would impede the execution of such duties
4. Technical Information Collection (Log Files, Cookies, Web Beacons, etc.)The Website and the Systems collect technical data—such as IP addresses, access frequencies, browser types, operating systems, and other device-related information—through log files, cookies (including those sent from third-party servers for advertisement effectiveness measurement), and web beacons. When using the Systems, additional data such as device IDs and Wi-Fi connection information may also be collected. Users can configure their browsers to refuse cookies; however, this may restrict access to certain services on the Website. These data are solely used for analyzing usage trends and diagnosing issues and are not employed to personally identify individuals.
5. Voluntariness of Providing Personal InformationThe provision of Personal Information by Users is voluntary. However, failure to provide the necessary information may prevent the Company from offering certain services.
6. Disclosure and Notification Concerning Retained Personal Data or Records of Third-Party ProvisionIn accordance with the Act on the Protection of Personal Information, Users may request disclosure, correction, suspension of use, or other actions regarding their Personal Information. Requests, opinions, questions, complaints, or other inquiries regarding the handling of Personal Information should be sent to the email address below or made through the “Edit User Information” section after logging into the Services. The Company will verify the requester’s identity and respond accordingly.Email: info@canary-inc.jp

   Please note that if the Company is not obligated to disclose information under applicable laws, such disclosure may be withheld. Additionally, a fee of ¥1,000 per request may be charged for disclosure or notification regarding the purposes for which retained Personal Data are used.

7. Disclaimer Regarding Legal Exemptions for DisclosureIn accordance with the law, the Company may disclose Personal Information without obtaining Users’ consent when requested by national or local governmental authorities, courts, the police, or other agencies empowered by law or ordinances.
8. Supervision of Employees and Outsourced Service ProvidersThe Company conducts regular internal training on security and personal information protection to raise employee awareness. Moreover, when outsourcing all or part of the handling of Personal Information, the Company selects partners capable of proper data management and ensures, through contractual agreements, that appropriate security measures, confidentiality obligations, conditions for subcontracting, and other related requirements are in place and subject to proper oversight.
9. Security MeasuresThe Company takes reasonable preventive measures to protect collected Personal Information both online and offline. Access to Personal Information is restricted to personnel with the necessary authority, and measures such as access control, locking systems, firewalls, intrusion detection systems, and SSL encryption are employed to safeguard the data.
10. Use of Personal Information Beyond the Original Collection PurposeIn principle, the Company will not use Personal Information beyond the scope of the purposes stated in this Privacy Policy at the time of collection. Should there be a need to use Personal Information beyond the original purposes, the Company will first obtain the Users’ consent.
11. Handling of Personal Information on Linked WebsitesThe Website and the Systems contain various external links. This Privacy Policy applies solely to the Website and the Systems; for any handling of Personal Information on external websites, please refer to the respective privacy policies of those sites. However, in the case of surveys that utilize external ASPs (which may redirect Users to domains outside the Website), the handling of Personal Information will remain subject to this Privacy Policy.
12. Notification of Changes to the Privacy Policy and Handling of ComplaintsThe Company periodically reviews and improves the Services and may update this Privacy Policy accordingly. In the event of significant changes, the Company will notify Users via the Website. For any inquiries or complaints regarding the handling of Personal Information, please contact the address provided below.

Canary Inc.

11th Floor, PMO Kojimachi,

6-2-6 Kojimachi, Chiyoda-ku, Tokyo, 102-0083, Japan

Email: info@canary-inc.jp

Effective Date: September 1, 2018

Last Updated: June 21, 2024; November 1, 2024